Service & SupportHOME/SERVICE & SUPPORT

AP is dedicated to providing world-class support extending beyond the technical operation of our equipment.

To schedule service of your instrument or request an RMA (Return Merchandise Authorization) please visit Schedule Service / Request RMA.

The Knowledge Base contains hundreds of articles covering basic to advanced audio test techniques and tutorials written by the most experienced professionals in the audio test and measurement industry. Online Training comprises a series of courses on 2700, PSIA and AP Basic scripting.

If you'd prefer to talk to an expert one-to-one, AP’s application engineers will work with you to define your test procedure, troubleshoot your setup, and understand your results. Custom LabVIEW and API programming support is also available. The Service Department can help with calibration, repair or other hardware issues.

Help is available from Monday to Friday, 9am to 5pm (PST).